BEFORE SIGNING UP, OR CONTINUING USE OF OUR SERVICE, PLEASE READ THESE TERMS, CONDITIONS AND BILLING GUIDELINES CAREFULLY.  

This Billing Agreement represents the complete Agreement and understanding between CNG Internet and you, the CNG Internet accountholder, and supersedes any other written or oral agreement pertaining to your CNG Internet  service. By using CNG Internet, you agree to be bound by and to comply with this Billing Agreement, just as if you had signed it. Violation of any provision of this Billing Agreement is grounds for immediate termination of your CNG Internet account.

IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, YOU SHOULD IMMEDIATELY END YOUR USE OF CNG Internet SO THAT WE MAY CANCEL YOUR ACCOUNT AND, IF APPROPRIATE, GIVE YOU A PRORATED REFUND.

I. Contact Information:
Corporate offices of CNG Internet, Inc. may be contacted by email at service@cnginternet.com or by regular mail at:

CNG Internet, Inc
788 Shrewsbury Avenue
 Tinton Falls, New Jersey 07724

1. Account Department Office Hours: Monday to Friday - 8 AM to 5 PM

   Phone Number: (732)842-2144
   

2. Email:

   General Questions: account@cnginternet.com
   Cancellations: cancel@cnginternet.com

CNG Internet reserves the right to modify the Billing Agreement, and/or modify the prices of its services, as well as discontinue or change the services offered. A notification will be made by email when modifications are made, however, it will be the responsibility of the accountholder to keep informed about these changes. Your continued use of  CNG Internet's services following such notification will be deemed acceptance of the modification.

A. Payment of fees

1.  Current monthly and set-up fees for CNG Internet services can be found on the CNG Internet web site found at http://www.cnginternet.com. CNG Internet will publish an online notice of fee increases at least 30 days before such increases take effect.

2.  CNG Internet services are offered on a pre-pay basis. Payment for a minimum of one month of services must be received prior to the proceeding month's start date. The only exception to this rule is in the first month of services to an account. Payment for the first month must be received by the end of the first 30 days of service to the account. Accounts that do not abide to the payment terms set forth herein are subject to suspension and/or account termination. You acknowledge responsibility that, even if your account is terminated, you will be held liable to for any balance owed on the account.

3.  Acceptable means of payment are:

1. Check Users:

   On or about the fifteen of each month, an invoice will be sent, via e-mail or US postal services* to users who are paying by checks. If invoice is not received, user is responsible to obtain an invoice and make payment by the due date. If the check is not honored by the bank, a $25 penalty charge will be added to the account.

   (*Invoice by postal services can be obtained upon request and is for company accounts only.)

2. Credit Card Users:

   Members using credit cards for billing will be billed automatically as per the agreed upon charges. Recurring monthly charges will be billed on or about the first of each month. If credit card can not be processed due to credit card declined, call center, invalid card, etc., a one dollar charge will be added to the total balance per transaction. Failure to inform CNG Internet of any credit card problem may result in account suspension or cancellation.

   CNG Internet is not responsible for any telephone company charges (voice or data) as a result of using CNG’s systems or customer services.

Payment for a CNG Internet account or service by fraudulent means will result in immediate and permanent termination of the account, and possible criminal penalties.

4.  CNG Internet reserves the right to charge a setup fee to reinstate suspended or terminated accounts.

6.  There is a $25.00 service charge for each returned check.

7.  If you believe CNG Internet has billed you incorrectly, you must contact CNG Internet no later than 30 days after the date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. Inquiries should be directed to CNG Internet's billing department (service@cnginternet.com), and should include all available information about the suspected error.

8.  If you have elected to have CNG Internet make automatic payments against your credit card, and your credit card expires, CNG Internet, in its discretion, may either assume that your card has been renewed for one year, or require that you furnish updated credit card information, including the new expiration date and any other information needed to process your account payments. If CNG Internet is unable to obtain payment from your credit card bank because you have not renewed your card, because your credit card information has become outdated, or because you have not provided new information to CNG Internet when requested, CNG Internet may consider your account to be delinquent by more than one accounting cycle and suspend, archive or purge your account.

B. Cancellation of Accounts

1.  Users are required to notify CNG in writing (e-mail, fax, US Postal Services) in order to cancel accounts. Cancellation notice must include CNG UserID, user's real name and reason for canceling the account. Once an account is cancelled, all additional services (mailboxes, shell access, etc…), files, e-mail and information under the account will be deleted. No e-mail will be forwarded to the new address.

2.  All cancellation requests must be received by 3:00 PM Eastern Standard Time on a regular business day (holidays excluded) to be processed the same day. Otherwise, your request may not be processed until the following business day. Regular business days are Monday through Friday.

3.  All CNG Internet accounts must be paid in full before a cancellation will be considered complete.

4.  Pro-Rate Procedure:

1. Monthly Payment:

   Service charges will not be pro-rated for the month the cancellation notice is received The account will remain open until the end of the month.

2. Term Plan Payment:

   Service charges will not be pro-rated for the month the cancellation notice is received. Any prepaid amount for remaining months will be refunded. For 1 year plans, refunds will be calculated based on the monthly rate and the special rate will not be applied. For 2 or 3 year plans, if cancelled within the 1^st year, refunds will be calculated based on the monthly rate. If cancelled within the 2^nd year, the refund will be calculated base on the 1 year plan rate. If cancelled within the 3^rd year, the refund will be calculated based on the 2 year plan rate. Early termination fee of $10 will be deducted from the refunded amount. The account will remain open until the end of the month.

C. Dispute and Refund:

1. Refund must be approved and processed by the accounting department. Normal refunds (early termination, overcharged, approved refund) will be processed within a four-week period. CNG Internet reserves 45 days from the day we receive the dispute to investigate a dispute case. If dispute is sent to the bank or the credit card issuing bank, the refund will be dealt directly with the bank or the credit card issuing bank.

D. Due Dates and Results of Lateness

1. All accounts must be prepaid on the first of each month before the services are provided. The account will be suspended if the payment is not received within 10 days from the due date.

2. All files, information and mail under the account will be preserved for 45 days from the date the payment is due. If the payment is not received after 45 days, all files, information and mail under the account will be deleted. If one wishes to use the service again, he/she must re-apply as a new user.

3. Any uncollected overdue fees over 45 days may be turned over to a collection agent. The delinquency may show up in default users credit reports.

E.  Miscellaneous

1.  This agreement will be governed by and construed in accordance with the laws of the State of New Jersey, excluding its conflict of laws principles, and the parties' consent to exclusive personal jurisdiction of and venue in court of competent jurisdiction located in Essex County, New Jersey.

2.  Section B and your obligation to pay amounts due under this Agreement will survive termination of this Agreement.

3.  If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only the extent necessary to effect the original intentions of the parties, and the remainder of this Agreement shall remain in full force and effect.

I have read and understood the Terms and Conditions for service provided by CNG Internet, and agree to abide by them.
 

Authorized Signature:____________________  Title:___________________

Authorized Name (PRINT):________________________________________

Company Name:____________________________  Date:________________