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Questions about BILLING

 
  1. How does the billing process work?
  2. How do I change account billing frequency and mode of payment?
  3. How do I change account contact information?
  4. How do I update my payment information
  5. Do you offer a Money Back Guarantee?

  6. Can I switch packages once I've paid?
  7. Do you always send a hardcopy of invoices?
  8. What happens if I downgrade my annual service?
  9. How do I pay for my domain registration?

Answers in this FAQ are not an extension of any SERVICE AGREEMENT.

 

  
  
1. How does the billing process work?
There are three ways you can pay for your account:
  1. Credit / Debit Card
    We accept VISA, MasterCard, and American Express.

    We generally require credit / debit card payment for accounts that are paid monthly. Exceptions will only be made on a case by case basis. For accounts paid monthly your card will be automatically be billed at the start of the month.
    For accounts paid annually, your card will be billed when the account is opened and annually thereafter. 

     

  2. Check or Money Order
    Your account is not activated until the check clears and the funds are in our account.

    Postal and bank processing delays can cause interruptions of service to your web site. To avoid bank delays, pay by Money Order, or have your home branch certify your check.

     

  3. Wire-Transfer
    Your account will be activated when the funds are in our account. Please call CNG Internet for details.
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2. How do I change account billing frequency and mode of payment?
E-mail the billing department at least ten days prior to your next billing date to arrange new billing procedures
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3. How do I change account contact information?
E-mail the billing department with old and new information.
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4. How do I update my payment information?
E-mail the billing department with old and new information.
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5. Do you offer a Money Back Guarantee?
Yes. You may have a refund if you terminate service for any reason during your first month of service. Call CNG Internet for cancellation procedures.
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6. Can I switch packages once I've paid?
Yes. You may change packages at anytime. Your old account balance will be credited to your new account.
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7. Do you always send a hardcopy of any invoice?
We send hard-copy invoices (either fax or snail-mail) only for accounts paid annually. Any exceptions will be handled on a case by case basis.
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8. What happens if I downgrade my annual service?
If you downgrade an annual service, you will be refunded the appropriate amount prorated for the unused portion.
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9. How should I pay for my domain registration?
If you registered your domain via the CNG Internet Online Order Entry, your Credit/Debit card will be charged when registration is completed
Domain Registration Renewals will be billed prior to the renewal date. Payment (via check, credit/debit card) must be received by the renewal date.
Please note: Domains not renewed by renewal date could be "lost" by the registrant.
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CNG Internet, Tinton Falls, NJ   -  Call us at (732) 842-2144
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