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1. What does CNG do? |
As an Internet Service Provider for small to medium businesses, as well as Colleges and Universities,
CNG Internet Services provides excellent quality, cost-effective, timely and responsive:
- Internet hosting services for businesses of all sizes.
- An entire suite of services and technology to colleges and universities in support
of Online Learning
- Enterprise-Level Hosted Business e-Mail, and
- Full-Service Enterprise-Class Collaboration services hosted on Microsoft Exchange 2003 servers.
CNG also offers a full range of custom service arrangements to tailor our Internet
capabilities to your specific needs. |
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2. How long have you been in business? |
CNG has been proviing exceptional service to clients since 1999. |
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3. What is an Internet Services Provider? |
An Internet Services Provider (ISP) is your gateway to the Internet.
If, as a business, you need a presence on the
Internet via a web-site, or offer merchandise to Internet users, or
you need to stay in touch with clients and vendors, or you need to offer
degree-level distant learning Undergraduate and Graduate courses at your College or
University, you need an ISP that provides
you access to the Internet Users throughout the world. |
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4. Every business has a core compentency, what's yours? |
Networked message processing based on the Microsoft Exchange Platform.
An environment that allows vendors, clients, suppliers, and businesses to communicate with each other.
An environment that allows students, faculty, administration, and colleges to communicate with each other.
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5. Who are your customers? |
Our customers include businesses such as small agencies, lawyers, accountants,
manufacturers, and medium-sized busineses with multiple locations. The
higher-learning educational institutions include smaller state-level colleges, as well as national
and International Universities. |
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6. What kinds of services to you provide? |
CNG offers a full range of ISP services including the following:
- Website hosting that comes in three service levels:
- Shared Server Website Hosting, allowing the cost of server hardware and system software to be shared by
a number of users on the same server
- Dedicated Server Website Hosting, where a business has exclusive use of one CNG’s servers for its Internet materials.
- Colocation Services, where a business places its own server on CNG’s premises for CNG to monitor and manage.
- University hosting for distance learning.
- Business-level e-Mail services, advanced e-Mail services directed at those that fall under Government rules such as Sarbanes-Oxley, HIPA, Title 13, etc..
- Business-level, and Enterprise-level collaboration services.
- Business-level collaboration allows different groups, such as vendors, consultants and
or key-clients to communicate with each other with the proper permissions and authorizations in a secure
environment.
- Enterprise-level collaboration includes all collaboration processes at the business-level,
but also introduces a way to manage the communication, with a process called Workflow Process
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7. What makes you different from other service providers? |
- CNG has a very flexible service offering policy. CNG’s staff is available to discuss customizing any of our standard offerings to meet your needs.
- When you do business with CNG you get the technology benefits of a large ISP plus the personal service of an owner-operated business.
- CNG has invested in state-of-the-art technology and has taken steps to assure reliability and excellent customer service.
For example:
- CNG’s systems are protected from commercial power failure with battery backup and generator power supply
- CNG uses two National network providers for our Backbone connections to the Internet.
- CNG has the latest intrusion-protection software operating on our systems.
- With CNG’s technical capabilities plus person-to-person service, CNG offers tremendous value for customers that neither the big ISPs nor other small ISPs can match.
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8. Why is person-to-person service important? |
- Problem with your equipment, the network, the ISP’s servers or software?
- CNG offers a very high level of person-to-person customer service so that you can
feel comfortable that your needs for service continuity are met.
- CNG’s Network offices are staffed 24/7 to be able to handle any and all system requests,
and of course be also able to respond to technical problems on the spot.
- Our service availability and capabilities are a match for even the best premium-service ISPs.
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9. How does your technology compare to that of the big ISPs? |
We have all the technology capabilities of the largest ISPs, including the following:
- CNG’s connections to the Internet are through lines provided by two suppliers to assure service continuity;
- All our equipment is protected against power failure with battery backup and generators;
- We use the latest intrusion protection software.
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10. What about service reliability? |
CNG strives to fulfill our quality service by providing 99.9% uptime.
Servers, dedicated systems
Co-Location power
Exchange Servers.
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11. How do your prices compare to those of the big ISPs? |
CNG’s prices are comparable to even the largest ISPs. We would be glad to quote you a price on any service you desire.
Just remember when you compare prices to make sure you are making an apples-to-apples comparison of the quality of service and reliability
you will receive from each company. Please contact us for a quote. |
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12. What if I need a level of service not covered by your standard offerings? |
CNG has a very flexible service offering policy. CNG’s staff is available to discuss customizing any of our standard offerings to meet your needs. |
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13. If I sign with you, how long will it take to get my Web site up and running? |
How long it takes to have your Web site up and running depends on a number of factors such as the kind of service you want, whether your Website software is complete
and error-free and a few other factors. Generally CNG customers are up and running on their Websites within a few days of receiving the signed contract and deposit.
Of course, if you need a faster response, CNG is willing to discuss that with you and see if we can meet your needs. |
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14. What kind of protection do I have on your system from unauthorized access to my information? |
CNG uses software from leading software companies such as:
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