| 1.
What is a Cancellation? |
| "Cancellation"
as we at CNG see it is when the customer /
subscriber requests to cancel or downgrade any
of our products/prices that had been ordered by the
customer. |
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| 2.At
what time-period can I cancel? |
The periods
allowed for cancellation varies by product, as
well as state you reside in.
A. Domain registrations, once in place, cannot
be cancelled.
B. Shared Hosting: 48hrs after initial order, else
month-by-month
C. e-mail: 48hrs after initial order, else
month-by-month
D. Colocation: 48hrs after initial order, else
depending on contract signed
In some cases a unique cancellation policy can
be established. Please contact CNG Internet to
negotiate a different cancellation policy. |
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| 3.
Cancellation Procedures? |
| There are 3 easy ways: |
- Go to Online
Cancellation Form. Due to security
reasons, please print the form and fill out
as required. You may fax or mail the form to
us at:.
CNG Internet, Inc.
240 Dr. Martin Luther King Blvd.
Newark, NJ 07102
- Call our sales department directly - (732)842-2144
- Send an e-mail to sales@cnginternet.com
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| 4.
Termination? |
"Termination" as we at
CNG Internet understand is:
A. when the service or product delivered by us
is not renewed, and no monies are owed.
B. or customer / subsciber has failed to pay his
bill, and there are monies owed to CNG Internet. |
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| 5.
Close-down? |
| "Close-down" is the
termination of a customer / subscribers account
and all account privileges due to abuse or
breach of our Service
Agreement. |
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| The Service
Agreement document must be read and
agreed to before your account is created.
Basically, don't abuse the system and don't
break USA law or your account will be
immediately closed downed. |
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